FAQ2022-07-21T14:36:53-05:00

Ordering & Editing Your Order

How Do I Update or Cancel My Order?2022-07-04T09:05:33-05:00

We get it – things come up, schedules change. If you need to update or cancel your order, shoot us an email at info@kitchfix.com or give us a call/text at 312-402-0221. We can issue a full refund or update your order if you let us know 48 hours before your delivery slot. If it’s later than that, we can do our best to update your order or in the case of a cancellation, issue credit.

What if I Need to Change My Billing Information, Delivery Address, or Other Information?2021-09-07T04:32:17-05:00

Please contact us, and we’ll be happy to assist you!

Can I Customize My Meals?2022-08-12T20:34:16-05:00

In order to ensure that we’re delivering a quality product, all menu items are served as-is and are not customizable.

Delivery

How Are The Meals Delivered?2022-08-12T20:35:02-05:00

Kitchfix orders are delivered in an insulated and sealed cardboard box. Ice packs are included to keep your meals at a safe temperature.

Should I Tip My Driver?2021-09-07T04:12:56-05:00

Tips are not required or expected. If you would like to tip your driver, you may do so in cash. If you would like us to add a tip to a credit card, simply email us at info@kitchfix.com.

How Do I Know When My Food Will Arrive?2022-08-12T20:36:06-05:00

Your food will arrive between 8am-5pm on the day you selected at checkout. You will receive a text message with your driver’s ETA when they’re on the way to you. You will get another text when your driver has arrived, so you know right when to be available.

When Do You Deliver?2022-08-12T20:37:06-05:00

We deliver Sunday-Tuesday from 8am-5pm weekly.

Where Do You Deliver To?2022-08-12T20:37:44-05:00

We deliver to addresses throughout Chicago and the suburbs; please visit our delivery area page to see if we deliver to your zip code.

Receiving & Reheating

Can I Freeze My Meals?2021-09-07T03:40:12-05:00

Yes, many of our meals can be frozen and will retain their flavor and quality. Look for the “freezer friendly” designation on your meal container to see which items hold up best.

Are The Containers Recyclable or Compostable?2022-08-12T20:40:20-05:00

Our entrée containers are compostable (with the exception of the thin plastic covering) and all other containers are recyclable.

Are The Containers Microwave-Safe?2022-07-04T10:05:39-05:00

The containers are microwave-safe. However, we suggest you follow our suggested reheating instructions and use your stove or oven for the most delicious results.

How Do I Reheat My Meals?2021-09-07T03:31:55-05:00

Our meals can be reheated on the stove, in the oven, or in the microwave. Reheating instructions vary per dish and are included below the nutritional information.

How Long Does the Food Stay Fresh?2022-08-12T20:41:18-05:00

All sealed containers will stay fresh for 6 days. Salads will stay fresh for 4 days.

Kitchfix Standards & Nutrition

How Many Portions Are in Each Meal?2022-08-12T20:46:32-05:00

Each meal contains one portion.

Do You Source Local Ingredients?2022-08-12T20:43:00-05:00

Yes, many of our ingredients are locally sourced.

Is There Anyone I Can Talk To and Ask My Personal Diet and Nutrition Questions?2022-08-12T20:45:32-05:00

Yes, our in-house nutritionist, Katie Kathan, RD! She is a huge superfoodie herself. Email her with your nutrition questions at katie@kitchfix.com.

What is Whole30?2021-09-07T03:47:06-05:00

Whole30 takes the Paleo diet a step further by eliminating grains, legumes, gluten, dairy, soy, added sweeteners not present in whole fruits, alcohol, and healthy remakes of traditionally highly processed foods like baked goods, crackers, chips and desserts.

Learn more about Whole30 here.

What is Paleo?2021-09-07T03:47:40-05:00

At Kitchfix, we believe our Paleo ancestors ate a naturally anti-inflammatory diet free of all grains, legumes and dairy, and abundant in whole fruits, vegetables, high-quality proteins, nuts and seeds. This is why all our Paleo meals are free of gluten, dairy, soy, grains and legumes.

Reward Points

Do You Have a Rewards or Loyalty Program?2022-08-12T20:48:02-05:00

All customers are automatically enrolled in Kitchfix Rewards Program so they can receive maximum rewards on each purchase. You are not obligated to spend your points (but, c’mon, it’s free food!). Click here to see the details.

Love Kitchfix and Want to Refer a Friend?2021-09-07T04:01:41-05:00

Refer a friend and get $50 in Kitchfix credit when your friend purchases Kitchfix. Get your unique referral link you can share with as many friends as you like by clicking on “My Account” and selecting the Referral Program page.

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